Support

Please select a support option below for more information.
If you need immediate assistance please call 02 4957 8997.

VoIPex Remote Support
Broadband Support

Here you’ll find general broadband support information including setup and troubleshooting guides for your broadband services.

Mobile Phone Support

Here you’ll find information on mobile coverage, service features and troubleshooting guides for your VoIPex mobile phone service.

Email Account Support

Here you’ll find general email account support information including setup and troubleshooting guides for your VoIPex email services.

VoIP Support

Here you’ll find general support information including setup and troubleshooting guides for your Voice over IP products and services.

Here you’ll find general domain related support including registration requirements and configuration guides.

Here you’ll find information on setting up and managing web hosting services purchased through VoIPex. This includes uploading web pages and managing email accounts.

Here you’ll find general support information including how you can contact VoIPex for things not found on the other support pages.

Billing Support

Here you’ll find general information relating to managing your account and services as well as general billing policies. Information on the page includes;

  • how to access you account to view invoices and usage.
  • information on how and when you are billed.
  • terms and conditions for your services
  • how to close your accounts and services
  • financial hardship policy
  • spend management information
  • how to add an authorised representative
Complaint Handling

Here you’ll find information on the complaint handling process used at Voipex.