Broadband Support

General nbn™ information

The nbn™ network is a national upgrade to Australia’s internet and phone infrastructure.

The nbn™ network is being rolled out with the aim of connection 8 million homes and businesses by 2020.

A range of technologies are used to provide internet services to consumers on the nbn™ network. More information on the nbn™ network services provided by VoIPex are below.

Yes you will.

The nbn™ network is being rolled out to all homes and businesses across Australia. When nbn™ becomes available in your area you will receive information in the mail advising you of your options.

In most cases you don’t have to change straight away as the existing service cut off date is generally 18 months from when nbn™ is available.

The nbn™ technologies that VoIPex provides are:

Fibre to the Premises (FTTP)

A fibre optic line is run from the nearest fibre optic node directly to your premises. A Network Termination Device (NTD) is then installed into your premises. This device requires power to operate and in most cases is provided and installed free of charge.
A router is then required to connect you to the internet. The router can be purchased yourself or through VoIPex. This router plugs into one of the data ports on the NTD.
For more information see the FTTP nbn page here: https://www2.nbnco.com.au/learn/network-technology/fibre-to-the-premises-explained-fttp

Fibre to the Node (FTTN)

Your existing copper telephone cable is used to connect to the nearest fibre node cabinet. The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn™ access network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.
A nbn™ compatible modem router is then required to connect you to the internet. The router can be purchased yourself or through VoIPex. This router plugs into the existing telephone wall socket in your premises.
For more information see the FTTN nbn page here: https://www2.nbnco.com.au/learn/network-technology/fibre-to-the-node-explained-fttn

Fibre to the Building (FTTB)

Fibre to the Building is generally used within apartment blocks or large multi business building such as shopping centres. A fibre cable is run to a fibre node box placed within the building. From the node box the existing copper telephone cable is used to connect to  each apartment or separate business.
A nbn™ compatible modem router is then required to connect you to the internet. The router can be purchased yourself or through VoIPex. This router plugs into the existing telephone wall socket in your premises.
For more information see the FTTB nbn page here: https://www2.nbnco.com.au/learn/network-technology/fibre-to-the-building-explained-fttb

Fibre to the Curb (FTTC)

Fibre to the Curb is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. From here, the existing copper network is connected to the fibre to form the final nbn™ connection.
To power your FTTC service with electricity and provide your connection to the nbn™ broadband access network, an FTTC nbn™ connection box will be required inside your home or business. In some cases, you may be eligible to perform self-installation of the nbn™ connection box.
A nbn™ compatible router is then required to connect you to the internet. The router can be purchased yourself or through VoIPex. This router plugs into the data port on the FTTC Connection box.
For more information see the FTTC nbn page here: https://www2.nbnco.com.au/learn/network-technology/fibre-to-the-curb-explained-fttc

Hybrid Fibre Coaxial (HFC)

An nbn™ Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn™ access network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.

HFC connections require an nbn™ access network device to be installed at the point where the line enters your home. In most cases this access network devices is provided and installed free of charge.

A nbn™ compatible router is then required to connect you to the internet. The router can be purchased yourself or through VoIPex. This router plugs into the data port on the HFC access network device.
For more information see the HFC nbn page here: https://www2.nbnco.com.au/learn/network-technology/hybrid-fibre-coaxial-explained-hfc-3

Fixed Wireless

An nbn™ Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn™ broadband access network.

This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn™ outdoor antenna that has been fitted to the premises by an approved nbn™ installer.

Fixed Wireless connections also require an nbn™ connection box to be installed at the point where the cable from the nbn™ outdoor antenna enters your premises. This device requires power to operate, and can only be installed by an approved nbn™ installer or phone and internet provider.

A nbn™ compatible router is then required to connect you to the internet. The router can be purchased yourself or through VoIPex. This router plugs into a data port on the Fixed Wirless connection box.
For more information see the Fixed Wireless nbn page here: https://www2.nbnco.com.au/learn/network-technology/fixed-wireless-explained

General Broadband Information

Broadband connection information

FTTP, FTTC, HFC, Fixed Wireless nbn™ broadband

Interface: Ethernet WAN
Connection Type: PPPoE
VLAN ID: disabled
Username format: userid@wba.voipexbroadband.com.au

FTTN, FTTB nbn™ broadband

Interface: VDSL2
Connection Type: PPPoE
VLAN ID: disabled
Username format: userid@wba.voipexbroadband.com.au

ADSL2+ broadband

Interface: ADSL2
Connection Type: PPPoE
VLAN ID: disabled
Username format: userid@voipex.com.au

Broadband speed guide

The below demonstrates the estimated maximum and average evening speeds expected on the various broadband technologies.

nbn™ 12 speed tier

Available on FTTP, FTTB, FTTC, FTTN, HFC and Fixed Wireless
Maximum downstream speed: 12 megabits per second
Maximum upstream speed: 1 megabit per second
Average evening downstream speed: 10 megabits per second
Average evening upstream speed: 1 megabit per second

nbn™ 25 speed tier

Available on FTTP, FTTB, FTTC, FTTN, HFC and Fixed Wireless
Maximum downstream speed: 25 megabits per second
Maximum upstream speed: 5 megabits per second
Average evening downstream speed: 20 megabits per second
Average evening upstream speed: 4 megabits per second

nbn™ 50 speed tier

Available on FTTP, FTTB, FTTC, FTTN, HFC and Fixed Wireless
Maximum downstream speed: 50 megabits per second
Maximum upstream speed: 20 megabits per second
Average evening downstream speed: 40 megabits per second
Average evening upstream speed: 16 megabits per second

nbn™ 100 speed tier

Available on FTTP, FTTB, FTTC, FTTN and HFC
Maximum downstream speed: 100 megabits per second
Maximum upstream speed: 40 megabits per second
Average evening downstream speed: 80 megabits per second
Average evening upstream speed: 32 megabits per second

Estimated data usage

The below demonstrates the estimated data usage for various internet activities.

Web browsing

50KB per page for static pages
2MB per page for pages with video and audio

Audio Streaming

50MB per hour for streaming radio
150MB per hour for high quality streaming music

Video Streaming

About 300MB per hour for Youtube (480p) video
About 800MB per hour for Standard Definition video
About 2.5GB per hour for High Definition video
About 7GB per hour for Ultra High Definition video