VoIPex

Use the settings below when you have your own domain email accounts hosted by VoIPex.

Replace the word domain in the examples below with your full domain name.

Email Username: full email address.
For example myemail@domain

Incoming IMAP/POP3 server: mail.domain
IMAP Port Number: 143 (for SSL use Port 993)
POP3 Port Number: 110 (for SSL use Port 995)

Outgoing SMTP server: mail.domain
SMTP Port Number: 587 (for SSL use Port 465)

Webmail Address: https://webmail.domain

Your email username and password are required for both retrieving and sending emails.

This guide is based on Outlook 2019

If you have your own domain replace mail.voipex.com.au in the steps below with mail.domain, where domain is your full domain name. If your domain was example.com, then replace mail.voipex.com.au with mail.example.com

• Click File > Info > Account Settings > Manage Profiles
• Click the Email accounts button
• Click the Email tab, then click the New… option
• Select the Manual setup option and click Next
• Select POP or IMAP and click Next.
• Enter Your Name and Email Address
• Change the Account Type to IMAP, then enter the incoming and outgoing mail servers as mail.voipex.com.au.
• Enter your email address as the User Name and then enter your password.

• Click the More Settings button.
• On the Pop up box click the Outgoing Server tab.
• Place a tick in the box “My outgoing server (SMTP) requires authentication”
• Select the “Use same settings as my incoming mail server” option.

• Click the Advanced tab.
• Change the Incoming encryption drop down box to SSL/TLS and change the Incoming Server (IMAP) to 993.
• If using POP change the Incoming encryption drop down box to SSL/TLS and change the Incoming Server to 995
• Change the Outgoing encryption drop down box to SSL/TLS and change the Outgoing Server (SMTP) to 465.

• Click the OK Button to close the Pop up box.
• Click the Next button.
• Wait for the test to complete and then click Close.
• Untick the “Set up Outlook Mobile on my phone, too” option and click Finish.
• Click the Close button on the Account Settings box.
• Then click the Close button on the Mail Setup box.

Android 8 – General Email Account Setup

If you have your own domain replace mail.voipex.com.au in the steps below with mail.domain, where domain is your full domain name. If your domain was example.com, then replace mail.voipex.com.au with mail.example.com

1. Open Settings
2. Go to Users and Accounts
3. Tap Add account
4. From the list tap Personal (POP3)
5. Enter your email address and tap Next
6. Enter your password and tap Next
7. On the incoming server settings screen change the Server to mail.voipex.com.au and tap Next
8. On the Outgoing server settings page change the SMTP server to mail.voipex.com.au and tap Next
9. Leave the Account options as the are and tap Next.
10. The account should be created and you can change the account name and Your name fields, then tap Next.

You can now access your VoIPex emails using the Gmail email app on your phone.

Information coming soon

This guide is based on Thunderbird 68

If you have your own domain replace mail.voipex.com.au in the steps below with mail.domain, where domain is your full domain name. If your domain was example.com, then replace mail.voipex.com.au with mail.example.com

1. Open Thunderbird
2. Click the Thunderbird Menu > New > Existing Mail Account
3. Enter Your Name, Email Address and Password, then click Manual Config
4. Enter the following details as shown in the image below.
   1. Change Incoming server type to IMAP
   2. Change Incoming Server hostname to mail.voipex.com.au
   3. Change the Incoming Port to 993
   4. Change the Incoming SSL field to SSL/TLS
   5. Change the Incoming Authentication to Normal Password
   6. Change the Outgoing Server hostname to mail.voipex.com.au
   7. Change the Outgoing Port to 465
   8. Change the Outgoing SSL to SSL/TLS
   9. Change the Outgoing Authentication to Normal Password
   10. Chage the Username for Incoming and Outgoing to your full email address.
   11. Click Re-Test, then click Done.