Email Account Support

General Email Account Information

These settings are the generic settings used in all email programs for connecting to the VoIPex email server and downloading, or sending emails.

Email Username: full email address.
For example

Incoming IMAP/POP3 server:
IMAP Port Number: 143 (for SSL use Port 993)
POP3 Port Number: 110 (for SSL use Port 995)

Outgoing SMTP server:
SMTP Port Number: 587 (for SSL use Port 465)

Your email username and password are required for both retrieving and sending emails.

This guide is based on Outlook 2019

  • Click File > Info > Account Settings > Manage Profiles
  • Click the Email accounts button
  • Click the Email tab, then click the New… option
  • Select the Manual setup option and click Next
  • Select POP or IMAP and click Next.
  • Enter Your Name and Email Address
  • Change the Account Type to IMAP, then enter the incoming and outgoing mail servers as
  • Enter your email address as the User Name and then enter your password.


Outlook 2019 Email Setup

  • Click the More Settings button.
  • On the Pop up box click the Outgoing Server tab.
  • Place a tick in the box “My outgoing server (SMTP) requires authentication”
  • Select the “Use same settings as my incoming mail server” option.


Outlook 2019 Outgoing Server


  • Click the Advanced tab.
  • Change the Incoming encryption drop down box to SSL/TLS and change the Incoming Server (IMAP) to 993.
  • Change the Outgoing encryption drop down box to SSL/TLS and change the Outgoing Server (SMTP) to 465.


Outlook 2019 outgoing server advanced


  • Click the OK Button to close the Pop up box.
  • Click the Next button.
  • Wait for the test to complete and then click Close.
  • Untick the “Set up Outlook Mobile on my phone, too” option and click Finish.
  • Click the Close button on the Account Settings box.
  • Then click the Close button on the Mail Setup box.

Android 8 – General Email Account Setup

  1. Open Settings
  2. Go to Users and Accounts
  3. Tap Add account
  4. From the list tap Personal (POP3)
  5. Enter your email address and tap Next
  6. Enter your password and tap Next
  7. On the incoming server settings screen change the Server to and tap Next
  8. On the Outgoing server settings page change the SMTP server to and tap Next
  9. Leave the Account options as the are and tap Next.
  10. The account should be created and you can change the account name and Your name fields, then tap Next.

You can now access your VoIPex emails using the Gmail email app on your phone.

Information coming soon

This guide is based on Thunderbird 68

  1. Open Thunderbird
  2. Click the Thunderbird Menu > New > Existing Mail Account
  3. Enter Your Name, Email Address and Password, then click Manual Config
  4. Enter the following details as shown in the image below.
    1. Change Incoming server type to IMAP
    2. Change Incoming Server hostname to
    3. Change the Incoming Port to 993
    4. Change the Incoming SSL field to SSL/TLS
    5. Change the Incoming Authentication to Normal Password
    6. Change the Outgoing Server hostname to
    7. Change the Outgoing Port to 465
    8. Change the Outgoing SSL to SSL/TLS
    9. Change the Outgoing Authentication to Normal Password
    10. Chage the Username for Incoming and Outgoing to your full email address.
    11. Click Re-Test, then click Done.

Thunderbird email setup