VoIPex utilises the Optus 4G Mobile network. Our plans include VoLTE and Wi-Fi Calling.
VoIPex utilises the Optus 4G Mobile network. Our plans include VoLTE and Wi-Fi Calling.
3G single band information
Optus 3G single band service is part of the Optus Network and refers to 3G 2100MHz coverage. You will require a 3G 2100MHz compatible device to access the 3G single band coverage. A number of factors may affect coverage including location and demand on the network. Outside the 3G single band area, you will require a device capable of accessing GSM 900MHz. When within a 3G single band coverage area, your call or data session may also access the GSM/GPRS network.
3G dual band information
Optus 3G dual band service is part of the Optus Network and refers to 3G 2100MHz/900MHz coverage. You will require an 3G 2100Mhz/900Mhz compatible device to access the 3G dual band coverage. A number of factors may affect coverage including location, demand on the network and use of external antenna. When within a 3G dual band coverage area, your call or data session may also access the GSM/GPRS network.
4G network information
Optus 4G service is part of the Optus Network and refers to 4G 1800Mhz coverage. You will require a 4G 1800MHz compatible device to access 4G coverage. Outside 4G coverage areas, your device will access the 3G Dual Band network coverage. A number of factors may affect coverage including location, demand on the network and use of external antenna. When within a 4G coverage area, your call or data session may also access the 3G Dual Band network.
SIM card activation
To activate the SIM card you received from VoIPex just click HERE and complete the activation form. Or you can call our staff on (02) 4957 8997 and activate the SIM card over the phone.
SIM card replacement
Sometimes things happen and you need to replace your SIM card.
To do so just contact us on sales@voipex.com.au, or call our staff on (02) 4957 8997 and we can arrange to send you a new SIM card.
Your VoIPex mobile phone plan comes with included data. The included data is for use within the calendar month and does not rollover. If you exceed the included data before the end of the calendar month, excess fees will be charged according to the excess data rate in your plan.
VoIPex will contact you when you reach 50%, 75%, 90% and 100% of your allocated data.
As data for your service is from a 3rd party (Optus) there may be delays in updating your data usage of up to 48 hours.
You can check the data usage for your mobile phone services through the VoIPex customer portal.
Or you can enable mobile data tracking on your mobile device. Below are steps for enabling and monitoring mobile data tracking on several popular mobile phone brands.
Navigate to and open Settings, then tap Connections, and then tap Data usage. The options may be slightly different.
Tap Billing cycle and data warning, and then check out the following settings:
Data warning: Set the amount of data to use before receiving a warning about your usage.
Limit mobile data usage: Turn the limit mobile data feature on or off by tapping the switch.
Note: With some carriers, this feature may be called Set data limit.
Data limit: Set the amount of data you can use before mobile data is disabled.
The information below is general and may vary depending on the brand of phone as well as the version of Android installed on the phone.
When your usage reaches the level you picked, you’ll get a notification.
Apple does not provide a way of setting a data usage limit.
To check mobile data usage tap Settings > Mobile.
Scroll down to the MOBILE DATA section and the data for the current period will be displayed.
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