Account and Service Termination Information

All VoIPex services in which there is a contract have the following account and service termination requirements.

Any closures of accounts or services require 30 days written notification. This written notification can be in the form of an e-mail, fax or letter. All notification must include the customer number (as found on the invoices sent to you), customer contact details, details of the account and/or service to be closed and the date of the requested closure.

Where the requested closure date is less than 30 days from the date the notifcation of closure was received by VoIPex, and where the account and/or service is out of contract, the billing of the account and/or service will end 30 days from the date notification of closure was received by VoIPex.

The closure of any account and/or service before the contract end date requires that the contract be paid out in full, along with any early termination fees.