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Ordering Process
Ordering Process
Find below the steps involved in the ordering process for the various VoIPex products and services
- ADSL Ordering
- ADSL2+ Ordering
- Mobile Broadband Ordering
- Telephone Service Ordering
- Mobile Phone Service Ordering
- VoIP Service Ordering
- Dial Up Internet Ordering
- General Hardware Ordering
ADSL Ordering
- The application is recieved by VoIPex.
- VoIPex staff confirm all informaton is entered correctly. If not you will be contacted to confirm certain information.
- The order is submitted to our wholesale supplier for provisioning and an estimated completion date is received. (Generally 3 to 5 business days.)
- The customer is informed via email of the estimated completion date, as well as being provided with login information for their ADSL service, any email accounts requested and website account access.
- If an ADSL modem setup pack has been requested the ADSL modem is preconfigured, tested and then sent out.
- If after 5 days the service completion is still pending the customer is advised via email and provided with a revised completion date
- A completion notice is sent to the customer once our wholesale supplier advises us of completion.
ADSL2+ Ordering
- The application is recieved by VoIPex.
- VoIPex staff confirm all informaton is entered correctly. If not you will be contacted to confirm certain information.
- The order is submitted to our wholesale supplier for provisioning and an estimated completion date is received. (Allow up to 20 business days.)
- The customer is informed via email of the estimated completion date, as well as being provided with login information for their ADSL2+ service, any email accounts requested and website account access.
- If an ADSL2+ modem setup pack has been requested the ADSL2+ modem is preconfigured, tested and then sent out.
- Update notification e-mails will be sent every 5 days advising the customer of the progress of their order.
- A completion notice is sent to the customer once our wholesale supplier advises us of completion.
Mobile Broadband Ordering
- The application is recieved by VoIPex.
- VoIPex staff confirm all informaton is entered correctly. If not you will be contacted to confirm certain information.
- The order is submitted to our wholesale supplier for provisioning and an estimated completion date is received. (Usually completed within 5 business days)
- The customer is informed via email of the estimated completion date, as well as being provided with login information for any email accounts requested and website account access.
- A Mobile Broadband modem is shipped pre-configured to the customer within 5 business days.
- Update notification e-mails will be sent every 5 days advising the customer of the progress of their order.
- A completion notice is sent to the customer once our wholesale supplier advises us of completion.