1. Open the Control Panel (Start Button > Control Panel).
2. Click on Network and Internet Connect.
3. Under the "or Pick a Control Panel icon" heading click on Network Connections.
4. Double Click on the icon labeled Local Area Connection.
5. Click on the Properties button.
6. In the "this connection uses the following items" box scroll down to Internet Protocol (TCP/IP) and left click to highlight it. (Ensure that the tick stays in the tick box) Once highlighted click on the Properties button.
7. Ensure that "Obtain an IP address automatically" is selected and also that "Obtain DNS server address automatically" is selected.
8. Click the OK button to close out of Internet Protocol (TCP/IP) Properties page.
9. Click the OK\Close button to close out of Local Area Connection Properties page.
10. Click the Close button to close out of Local Area Connection Status page.
11. Close all other opened windows.

1. Open the Control Panel (Start Button > Control Panel).
2. Click on Network and Internet.
3. Click Network and Sharing Center.
4. Under the Tasks list to the left clickon Manage network connections.
5. On the Network connections screen double click to open Local Area Network.
6. Click on the Properties button.
7. In the "this connection uses the following items" box scroll down to Internet Protocol Version 4 (TCP/IP) and left click to highlight it. (Ensure that the tick stays in the tick box) Once highlighted click on the Properties button.
8. Ensure that "Obtain an IP address automatically" is selected and also that "Obtain DNS server address automatically" is selected.
9. Click the OK button to close out of Internet Protocol (TCP/IP) Properties page.
10. Click the OK\Close button to close out of Local Area Connection Properties page.
11. Click the Close button to close out of Local Area Connection Status page.
12. Close all other opened windows.

If the ADSL LED is not lit on your modem this indicates that the modem is not detecting an ADSL signal on your telephone line. Please follow the steps below to perform an Isolation Test.

1. Restart your ADSL modem. If after 5 minutes the ADSL LED does not light up go to step 2.
2. Disconnect all telephones and/or faxes from their telephone sockets.
3. Connect the ADSL modem directly to the telephone socket. (Bypass any filters or splitters)
4. Restart the ADSL modem

If after the steps above the ADSL LED lights up, then the issue is most likely a splitter, filter, phone or fax machine. Reconnect each splitter, filter, phone or fax one by one, checking the ADSL LED after each is connected. When the ADSL LED goes out you will need to check the last thing you reconnected.

If after the steps above the ADSL LED is still not lit contact Voipex support for further assistance.

If your modem has an Internet or PPP LED this is used to indicate whether the modem has been able to log on to the internet. Not all modems will have this LED. If the Internet or PPP LED is not lit follow the steps below to troubleshoot.

1. Restart the ADSL modem. if the Internet or PPP LED does no light go to step 2.
2. Login to your ADSL modem web interface and confirm the following information is correct
   • ADSL Username is spelt correctly
   • ADSL Password is spelt correctly
   • Encapsulation is set to PPPoE
   • Multiplex is set to LLC
   • VPI is set to 8
   • VCI is set to 35
3. Perform an Isolation Test as described in "ADSL LED not lit on modem" section above

If after completing the above the Internet or PPP LED does not light up please contact Voipex support for further assistance.

After you've confirmed that the ADSL and Internet/PPP LEDs are lit on the modem go through the following steps.

• If you connect to your ADSL modem via an ethernet (LAN) connection ensure the LAN LED is lit on the modem
• If you connect to your ADSL modem via a Wireless LAN connection ensure the WLAN LED is lit on the modem

Other things to check are as follows:

Confirm your PC is correctly configured to get an IP address from the modem. (see "Configuring your PC" above)

Check that the computer is able to get a response from the modem

1. Click on the Start button, then go to Programs - Accessories - Command Prompt
2. At the Command Prompt type: ipconfig, then press the Enter key. This will list the network connection details for your computer.
3. Note down the set of numbers next to Default Gateway then type the following: ping [Default Gateway], then press the Enter key. (Replace [Default Gateway] with the set of numbers.)
4. If the ping statistics show Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), then your computer is able to get a response from the modem.
   If you get Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), then the issue with your computer not being able to communicate with your modem.