Included Calls - The value amount of calls included in your plan as part your monthly fee. Once the Included Calls value is reached excess calls are charged at the stated rate for the plan.

National Calls - Unless otherwise stated National Calls are charged on a per call basis, with no connection fee at the stated National Call rate for the plan.

Mobile Calls - Unless otherwise stated Mobile calls are charged on a per minute basis (in 60 second increments), with no connection fee at the stated Mobile Call rate for the plan.

International Calls - Unless otherwise stated International calls are charged on a per minute basis (in 60 second increments), with no connection fee at the stated International Call rate for the plan.

All plans are subject to the VoIPex standard terms and conditions as well as the VoIPex VoIP Services Terms and Conditions found here: Terms and Conditions

Service - The Basic, Plus and Premium VoIP plans are for residential use only.

Fair Use Policy - The "flat rate" calls VoIPex provides as part of the Basic, Plus and Premium VoIP services are subject to our fair use policy. The following usage is deemed to be excessive or unreasonable use:

• Call Duration - We deem your usage of the service is excessive or unreasonable where the average monthly per call duration for flat rate calls exceeds 20 minutes per call.

In the event that we deem your usage excessive or unreasonable we will endeavour to contact you by phone or email using the the contact details you have provided. If after our request your usage continues at a similar level we reserve the right to charge you at the current Business SOHO National call rate for National calls or to suspend your service.

VoIPex provides the Basic, Plus and Premium VoIP services as Type 2 VoIP Out (a service where calls can be made from the VoIP network to the PSTN) VoIP services as described by the Australian Communications and Media Authority. As such we require that customers waive various rights that are specified in the Telecommunications Act, namely the Customer Service Guarantee (CSG). For details of the protectons and rights you are waiving please see here: Customer Service Guarantee

If you choose not to waive your CSG protectons and rights, Voipex Pty Limited reserves the right not to provide you with a service.

Please note that your VoIP Out service cannot be used to make an emergency call (Triple Zero). Please ensure you have access to a landline (i.e. fixed) or mobile phone service to dial emergency services.

VoIPex Voice over IP services require that you the customer have the following:

• Broadband Internet Service - VoIPex recommends that a dedicated Broadband Internet Service with minimum download and upload speeds of 128 killobits per second be used for the underlying carriage service for your VoIP Service. Please note that if the Broadband Internet Service is not provided by VoIPex we cannot guarantee the quality of calls of your Voice over IP service, or that you will be able to connect to the VoIPex Voice over IP network. Please be aware that if you share your Broadband Internet Service with other users or devices the quality of calls made using your Voice over IP service may be affected.
• Voice over IP Access Equipment - VoIPex recommends that you the customer use a G.729 standard compliant Voice over IP Access device or software. Please note that if the Voice Over IP access device or access software is not listed as a supported access device or access software, then VoIPex cannot guarantee the quality of calls of your Voice over IP service, or that you will be able to connect to the VoIPex Voice over IP network.