Telephone Plans - Home

Home Phone

VoIPex provides a range of home telephone solutions, with solutions catering for those who make very few calls to those who make many calls.

Standard Features

  • Call Waiting - Answer incoming calls when you are already on the phone.
  • Call Forward - Transfer calls from your home phone to another number.
  • Call Back - If a number you have called is engaged you will get a call notifying you of when the number is free.
  • Call Return - Gives you the number of your last unanswered call.

Plan Details

Plan

Monthly Cost

Local Calls

National Calls

National Cap

Mobile Calls

Mobile Cap

Message Bank

Silent Number

Setup Details

Basic

$ 29.95

25c per call

25c per minute

$3 for 60 minutes

40c per minute

$3 for 20 minutes

$5.95 extra per month

$2.95 extra per month

Plus

$ 39.95

15c per call

15c per minute

$2 for 60 minutes

35c per minute

$2 for 20 minutes

Included Free

$2.95 extra per month

Premium

$ 59.95

Free

99c per call

n/a

25c per minute

$2 for 20 minutes

Included Free

Included Free

Setup Type

Transfer Service

Reconnect Service

Reconnect + Onsite

New Service

Description

Transfer an existing compatible service to Voipex.

Reconnect a service where a previous service existed.

Reconnect a service where a technican needs to attend.

Install a new service where no service existed.

Fee

No charge

$ 55.00

$ 125.00

$ 299.00

Call Cost Details

Local Calls - Local calls are charged on a per call basis at the stated Local Call rate for the plan.

National Calls - Unless otherwise stated National calls are charged on a per minute basis (in 60 second increments), with no connection fee at the stated National Call rate for the plan.

National Call Caps - Where a National Call Cap is in place the cost of the call will be capped at the stated amount within the cap period. Calls which exceed the stated cap period will be charged at the stated National Call rate for the plan.

Mobile Calls - Unless otherwise stated Mobile calls are charged on a per minute basis (in 60 second increments), with no connection fee at the stated Mobile Call rate for the plan.

Mobile Call Caps - Where a Mobile Call Cap is in place the cost of the call will be capped at the stated amount within the cap period. Calls which exceed the stated cap period will be charged at the standard Mobile Call rate for the plan.

Fair Use Policy

Free Local Calls - Free Local calls based on average of 150 calls per month. Where monthly average is 25% or more greater than the listed average calls per month (calculated over a 3 month period) the following will occur.

  • First Instance will result in a notification being sent advising you are in breach of this Fair Use Policy.
  • Second Instance will result in a notification being sent advising that you are in breach of this Fair Use Policy as well as listing alternate plans more suitable for your usage patterns.
  • Third Instance will result in a notification being sent advising that you are in breach of the Fair Use Policy, alsowe will no longer make the Free Local calls available on your plan and will charge a 15c fee for each Local call.

99c National Calls - 99c National Calls based on average of 20 minutes per call. Where monthly per call average is 25% or more greater than the listed per call average (calculated over a 3 month period) the following will occur.

  • First Instance will result in a notification being sent advising you are in breach of this Fair Use Policy.
  • Second Instance will result in a notification being sent advising that you are in breach of this Fair Use Policy as well as listing alternate plans more suitable for your usage patterns.
  • Third Instance will result in a notification being sent advising that you are in breach of the Fair Use Policy, also we will no longer make the 99c National calls available on your plan and will charge a 10c per minute fee for each National call.